Last Updated: September 2, 2026
At Core Smart Services, we want you to feel confident when booking our cleaning services. This Refund & Cancellation Policy explains how cancellations, rescheduling, refunds, and service concerns are handled.
1. Cancellations
If you need to cancel a scheduled cleaning, please contact us as soon as possible.
Cancellation fees, if applicable, will depend on the timing of the cancellation and the terms communicated when your booking was confirmed.
2. Rescheduling
We understand that plans can change.
Customers may request to reschedule a cleaning appointment by contacting us as early as possible. Rescheduling is subject to availability.
Repeated or last-minute rescheduling may be subject to applicable charges.
3. Customer Not Available / No Access
If our team arrives at the scheduled location and cannot reasonably access the property, the appointment may be treated as a missed appointment.
Any applicable charge will depend on the circumstances and the booking terms communicated to the customer.
4. Refunds
Refund eligibility depends on the circumstances of the request, the service provided, and applicable law.
If you believe a service was not completed according to the agreed scope, please contact us promptly. We may, where appropriate, offer a re-clean, partial refund, full refund, or another reasonable resolution depending on the circumstances.
5. Service Concerns
If you are unhappy with your cleaning service, please contact us as soon as reasonably possible and explain the specific issue.
Where appropriate, we may first offer an opportunity to correct the affected area before issuing a refund.
6. Payments for Services Already Performed
Payments for cleaning services already performed are generally non-refundable except where a refund is appropriate based on the circumstances, our service commitments, or applicable law.
7. Non-Refundable Charges
Certain third-party charges or expenses may not be refundable where they have already been incurred and cannot reasonably be recovered.
Any such charges will be communicated where applicable.
8. How to Request a Refund
To request a refund, contact:
Core Smart Services
Email: info@core-smart-services.com
Phone: [Phone Number]
Please include your name, service date, property address, and a brief description of your request.
We will review the request and respond within a reasonable period.
9. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The current version will be posted on our website with the applicable “Last Updated” date.
10. Applicable Rights
Nothing in this policy is intended to remove, restrict, or waive any rights or remedies that cannot lawfully be excluded under applicable consumer protection or other legislation.