Last Updated: September 2, 2026
These Terms & Conditions (“Terms”) govern your use of the Core Smart Services website and your purchase or use of cleaning services provided by Core Smart Services (“Core Smart Services,” “we,” “us,” or “our”).
By using our website or booking our services, you agree to these Terms.
1. Services
Core Smart Services provides residential, commercial, deep-cleaning, move-in/move-out, recurring, and other cleaning services as described on our website or in an agreed service quotation.
The exact scope of work may vary depending on the service selected, property condition, size, access, and specific requirements agreed upon before service.
2. Quotes and Pricing
Quotes may be based on information provided by the customer and may be subject to confirmation.
If the actual condition, size, accessibility, or requirements of a property differ materially from the information provided, the final price or scope of service may need to be adjusted. Where reasonably possible, we will communicate material changes before proceeding.
3. Booking and Appointments
A booking is considered confirmed when Core Smart Services has accepted the booking and communicated confirmation to the customer.
Customers are responsible for providing accurate booking information, including the service address, requested service, access instructions, and any relevant property information.
4. Access to the Property
Customers must provide safe and reasonable access to the property at the agreed service time.
If our team cannot access the property, or access is significantly delayed, additional charges may apply where permitted and applicable.
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the property
- Identifying areas requiring special attention
- Securing valuable, fragile, or irreplaceable items
- Providing access to necessary areas
- Informing us about relevant property conditions or hazards
- Ensuring the property is reasonably safe for cleaning personnel
We may decline or stop a service if conditions present an unreasonable health or safety risk.
6. Special Items and Surfaces
Customers should identify delicate, specialty, antique, valuable, or unusually sensitive items and surfaces before service.
We may decline to clean items or surfaces where specialized expertise, equipment, or products are required or where cleaning could reasonably result in damage.
7. Pets
Customers should inform us about pets on the property before service.
For safety reasons, customers may be asked to secure pets during the cleaning appointment.
8. Cancellations and Rescheduling
Customers may cancel or reschedule appointments subject to our applicable cancellation policy.
Any applicable cancellation or rescheduling charges will be communicated during booking or before the service where reasonably possible.
9. Payment
Payment is due according to the payment terms communicated at booking or on the applicable invoice.
Customers are responsible for providing accurate payment information and paying all amounts properly due.
10. Satisfaction and Service Concerns
We want customers to be satisfied with our services.
If you believe a service did not meet the agreed scope, please contact us promptly and provide details about the concern. Where appropriate, we may offer a reasonable opportunity to address the issue.
11. Property Damage or Loss
We take reasonable care while providing our services. Customers should secure valuable, fragile, or irreplaceable belongings before our team arrives.
If you believe property has been damaged or an item is missing in connection with a service, notify us as soon as reasonably possible with relevant details so that the matter can be investigated.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
12. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, or use it for unlawful purposes.
Website content is provided for general information and may be changed without notice.
13. Third-Party Services
Our website may use or link to third-party services, including payment processors, booking systems, analytics providers, or other technology platforms.
Third-party services may be governed by their own terms and privacy policies.
14. Intellectual Property
Unless otherwise stated, content on the Core Smart Services website, including text, branding, graphics, logos, and other materials, belongs to or is used by Core Smart Services with appropriate authorization.
You may not reproduce, modify, distribute, or commercially exploit our content without permission, except where permitted by law.
15. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on our website with a revised “Last Updated” date.
16. Governing Law
These Terms are governed by the laws applicable in the jurisdiction where Core Smart Services operates, without limiting any mandatory consumer protections that may apply.
17. Contact
Questions about these Terms can be directed to:
Core Smart Services
Email: info@core-smart-services.com
Phone: [Phone Number]
Address: [Business Address]